Terms of Service

Hello Dari is a platform that connects users ("Customers") seeking home services with independent service providers ("Providers") in Morocco.

Hello Dari is not a party to the service contracts entered into between Customers and Providers. Hello Dari only supplies the technical tools for matching, quoting and payment.

Use of the application constitutes full acceptance of these Terms. Anyone who does not accept them must stop using the application.

The main features require an account. The Customer warrants that the information provided is accurate, up to date and complete, and agrees to keep their credentials confidential.

Customers must be at least 18 years old and legally capable of entering into a contract.

Hello Dari lets the Customer describe a need, receive one or more quotes from partner Providers, book a service, track its execution and pay through the application.

Intervention times are indicative and depend on Provider availability in the Customer's geographic area.

The Customer agrees to: (i) use the application as intended; (ii) not attempt to circumvent the payment or matching mechanisms; (iii) treat the Provider with respect and provide reasonable access to the intervention location; (iv) not publish false or defamatory reviews.

Prices are communicated via quote before any intervention and may include: service price, travel costs, and Hello Dari service fees.

Payment is made by bank card through our payment provider approved by Bank Al-Maghrib. All transactions are TLS-encrypted.

Hello Dari may take a commission on the price paid. Fee details are shown to the Customer before order confirmation.

Cancellation more than 24 h before the service: free. Cancellation between 24 h and 2 h before: 30% retained. Cancellation less than 2 h before or no-show: 100% retained.

If the service is non-compliant, the Customer can open a claim from the app within 7 days. Hello Dari arbitrates and may, where appropriate, issue a partial or full refund.

Hello Dari is not responsible for the physical execution of the service, which is the responsibility of the Provider. Hello Dari uses reasonable means to verify the declared identity and qualifications of Providers.

Hello Dari's liability, where engaged, is limited to the amount paid by the Customer for the relevant service.

All elements of the application and the website (text, images, logos, code) are protected by copyright. Any unauthorized reproduction is prohibited.

Hello Dari may modify these Terms at any time. The applicable version is the one in force on the day of use. Material changes are notified in the application at least 15 days before they take effect.

These Terms are governed by Moroccan law. Any dispute relating to their interpretation or execution is subject to the exclusive jurisdiction of the courts of Casablanca, subject to mandatory public-order provisions.

For any question regarding the Terms: contact@hellodari.com.